Last updated October 1, 2026
We want you to love what you ordered. If something is not right, here is how we make it right.
Refunds go back to the app you paid with
Every refund is sent back to the same app or wallet you paid with: Venmo, PayPal, Cash App, Coinbase or Robinhood. We cannot send refunds to a different account or payment method.
What qualifies
- Items that arrive damaged, defective, incorrect or missing, reported within 14 days of delivery.
- Unopened items returned within 30 days of delivery.
- Orders cancelled before they ship.
How to request a refund
Email hello@canyonleafco.com with your order number and a short description. For damaged or incorrect items, include a photo. We reply within one business day.
Timing
Approved refunds are processed within 2 business days. Once processed, refunds usually appear in your app or wallet within 1 to 5 business days, depending on the app.
Cancellations
If your order has not shipped yet, email us and we will cancel it and refund you in full.
Opened products
Because our products are consumable, we cannot accept returns or give refunds for opened products unless they arrived damaged or incorrect.